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Toolkit 3

Ways of teaching/learning cultural therapeutic communication

Title of the tool
Middlesex University, UK  INTERCULTURAL COMMUNICATION TOOL  The aim of this tool is to develop your understanding of culture, and the need for
awareness in intercultural communication. You will be engaged in learning
through reflection, knowledge acquisition and practical activities.
 Tool 3_UK
EDUNET Organization, Romania Barriers and challenges to intercultural communication The tool aims to help nurses and other health care professionals to  define communication  concepts, recognize barriers and challenges to intercultural communication with patients and families and develop intercultural communication competence.  Tool 3_Romania
ROC Albeda College, Netherlands  INTERCULTURAL COMMUNICATION TOOL  Aims of the tool:
The student is able express their own emotions/feelings toward cultural issues in
The student is able to explore the issue by asking clarifying questions.
The student is able to explore the issue during an oral conversation with a fellow
Students can be as creative as possible in developing solutions, if possible, in
consultation with the care recipient.
 Tool 3_Netherlands
Azienda Ospedaliera Universitaria Senese, Italy In order to better understand Increase safety and awareness in dealing with languages and different cultural health behavioursUnderstand that cultural differences are an asset. Implement the willingness of nurses to accept and understand patterns of behaviors different from their own.

Overcome any prejudice against other cultures, and welcome cultures beyond any stereotypes.

Increasing the opportunities to train in cultural-linguistic mediation.

 Tool 3_Italy2
Volkssolidarität Gera, Germany  RELIGION AND COMMUNICATION QUIZ  When you have worked through this tool, you will be aware that:
1. Every patient is different and his cultural background is the base of his
behaviour and understanding of life/care/diseases/health and has to be
2. Knowledge of the culture of my patient helps me to care in a compassionate
and successful therapeutic way.
3. Negative attitudes about the patient often depends on misunderstandings or
no comprehension, and does not mean a general denegation or no-willingness.
4. I don‘t have to have fear of a patient with another culture, if I can face
him/her with an open mind and without prejudice.
5. Intercultural Communication is more than sending and receiving of information.
How, where and when I communicate is really important that means which
relationship I can create.
 Tool 3_Germany
Marmara University Research and Training Hospital, Turkey  INTERCULTURAL COMMUNICATION TOOL  The aim of this tool is to improve the cultural competence in the nursing practice.
Cultural competence and respect for others becomes especially important in the
nursing practice, because culture affects health care services that nurses provide, in
school, most of nurses were taught to respect the rights and dignity of all patients.
As the world becomes smaller and individuals and societies become more mobile,
nurses are increasingly able to interact with individuals from other cultures.
 Tool 3_Turkey

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